Ordering
Guarantee
Payment
Shipping
Privacy
Wholesale
If you are interested in any
piece, please email me. Because pieces are made by hand, I'll confirm availability,
prices, your mailing address, shipping costs and production time by return email
or by phone if that is more convenient for you. I take custom orders so
let me know what you want and I'll let you know if I can create it for you.
Guarantee
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Your satisfaction is very
important to me. When you make your purchase, I do everything I can to
make sure your are completely happy about your new piece.
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The jewelry is made to last a very long time with
appropriate wearing and care. If there is a manufacturing defect
such as a defective clasp, I will repair the piece free of charge during the
first year of purchase. I will
need to see the piece to determine if it hasn't been inadvertently damaged after
shipping. Please allow for natural variations in stones and beads and in
similar pieces as each is individually handcrafted.
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If your piece is not the right
size for you, I will resize depending on the availability of the stones or beads
free of charge. For certain handcrafted or more expensive components, I
will charge a nominal fee for resizing.
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If you feel the purchase you have
made is not quite what you wanted, let me know by email or phone .
Returns and exchanges can only be made within 10 days after purchase or
shipping. A restocking fee applies if you return is received after 10
days. I will give you merchandise credit or
refund less a restocking fee if applicable. The item must be in its original unused and
unaltered condition. Custom orders cannot be returned or exchanged.
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Please do not return your purchase without first
contacting me. I insist that you insure your return if you are not able to
return the piece to me in person. All shipping fees will be your
responsibility.
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For purchases made in person from me at a show,
open house or trunk show, you are able to try on the piece and decide if
it is what you want. If for some reason you are not satisfied after making
your purchase, please email or call me as soon as possible.
Payment
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I accept money orders, cashiers
checks and personal checks for website and show purchases and Paypal for my
auctions. I'm currently making arrangements to accept credit cards.
For website orders, please allow 7 business days for personal checks to clear
before merchandise is shipped.
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Texas residents - There will be a
sales tax charge of 6.75%.
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There is a $25.00 fee on all
returned checks. I will contact you about any payment discrepancies.
Shipping
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I use the United States Postal
Service.
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There is a flat fee of $6.00
including insurance.
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If you would like your order
sooner, let me know and I will figure Priority Mail fees.
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For international orders, I will
use the USPS website to calculate shipping costs.
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Once payment has been processed, I
will email you notification of your merchandise ship date.
Privacy
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The information I gather on you
as my customer (name, address, nature of purchase, etc.) will not be sold or
shared with anyone unless I receive your approval.
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I will ask you if you wish to
receive coupons or sale notifications via email. This is strictly
opt-in.
Wholesale
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Copyright 2002 - 2005
Marta Inez Serna
Contact me.
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